 |
Software Support Resources
Support is a key component of every point of
sale system, software or accessory purchase
and we make every effort to provide the resources
needed. We hope you will use each vendor's resources
and ask DirectPOS questions about the products
we provide. You can email
support, call us or use the live chat support
accessed by clicking on the icon provided on
each page.
|
| Support
topics | hardware
| customer service | |
|
Microsoft
Support
Microsoft Business Solutions offers paid
support at a rate of $95.00 per incident. Information
on support contracts and related services can be found
at: www.microsoft.com/BusinessSolutions |
PC
Charge Support
Annual support
contracts are available directly from Go Software.
www.pccharge.net
support@pccharge.net
(877) 659-8981 |
|
You
can also call Microsoft Business Solutions between the
hours of 8am and 5pm central time, Mon-Fri. Contact
information is provided after purchase.
|
|
Keystroke
Support
Non-emergency support
is available on callback basis to all registered
users with current versions of Keystroke. Annual
support contracts are available from SBS.
www.keystrokepos.com
(562) 987-3459
|
|
ICVerify
Support
CyberCash provides free
support for supported versions of ICVERIFY during
the first 30 days of use from the date software
is registered and the Validation Code is issued.
Annual Support contracts are available directly
from CyberCash.
www.cybercash.com
support@icverify.com
(800) 900-6133
|
Ultra
Video Support
Free support
is available for the first year and quarterly/annual
contracts are available directly from Ultra Video.
www.ultravideo.com
tech@ultravideo.com
(334)
965-6085
|
|
|
|
DirectPOS
provides free support for 90 days or 3 incidents,
which ever comes first, from the date of your invoice.
support@directpos.com
(888)
376-8144 x244 8am - 4:30pm MST
You may
be asked to leave a message in which case our average
response time for a return call is around 90 business
minutes. We also offer a phone support appointment
service where you can schedule a time for a technician
to call you for more detailed support. Please call
or email
for more details.
|
