DirectPOS provides free technical support on computerized point-of-sale systems for 90 days from the date of your shipment. 

support@directpos.com
(888) 376-8144x236 8am - 4:30pm MST (not available on weekends or holidays)

DirectPOS provides 90 days or 3 incidents, which ever comes 1st, of toll free call back support on items actually purchased from DirectPOS. This service doesn't include cash register. Note that all manufactures offer support and warranty assistance. Please refer to your documentation for more information. Up to 3free support incidents may be used during your 90 days of toll free support. Support incidents expire 90 days from the date that you received your equipment. A support incident is defined as a call or email to our support staff for: setup questions, howto question, trouble shooting questions, or training question. Note that a support incident will not be deducted if DirectPOS was at fault, an incorrect products was sent, the product breaks with 90 days from shipping date, or the product arrives defective.

Additional 3-packs and 5-packs of support incidents can be pre-purchased to extend your support by 6 or 12 months. Click here for more information.

Please call or email for more details.