Microsoft Dynamics RMS Store Operations delivers a complete retail solution that can be run as a stand-alone application in individual stores, as well as connected to the head office using Microsoft Dynamics RMS Headquarters. Microsoft Dynamics RMS Headquarters equips multi-store businesses or chains to roll up and manage data for all stores from the head office.
Inventory and Purchasing Management
- Track and manage inventory using any stock and sales method and inventory types that include standard, serialized, kit, assembly, matrix, lot matrix, voucher, non-inventory, and weighed.
- Support an unlimited number of inventory items and transactions.
- Efficiently process and manage work orders, back orders, layaways, and quotes.
- Automatically calculate inventory replenishment based on reorder point/restock level or quantity sold.
- Support multiple suppliers for each item.
- Define master pack quantity for ordering.
- Assign item substitutes and maintain unlimited item aliases.
- Attach special notes and reminders to specific items.
- Export POs to Microsoft Office Excel and Microsoft Office Word for easy customization and viewing in a matrix grid format.
- Receive shipments and transfer inventory in/out.
- Use the Label Wizard to design graphical and bar code labels with or without your company logo.
- Use wizards to quickly add inventory and facilitate large changes to the database.
- Easily manage and modify complex item requirements and quickly add items to POs.
- Store and track offline inventory - for example, items not for sale.
- Ship and track inventory and orders through online services.
- Print kit components on receipt.
Transaction Processing
- Speed transactions with touch-screen support and user-defined keyboard shortcuts.
- Access the Internet quickly with online capabilities directly built into the POS transaction screen.
- Automatically look up prices, including sales, quantity discount, and promotional pricing.
- Handle U.S. and European sales tax and multiple tax rate tables, such as percent, base, and cap.
- Easily look up quantity on hand and item attributes such as extended description and sub descriptions, as well as display a picture.
- Quickly perform post - voids.
- Ship to multiple locations, select shipping carrier, and calculate shipping charges by weight/value.
- Search by account number, name, company, address, phone/fax number, e-mail address, and "ship to" information.
- Set a default account type for new customers and define different account types-for example, revolving.
- Look up, adjust, and track invoices for specific customer accounts.
- Apply finance charges on accounts.
- Bill payments for net terms.
Payment Card Processing
- Eliminate middleware for credit card processing and online debit support.
- Do away with credit card terminals and dedicated phone lines for transaction processing.
- Process a variety of cards, including MasterCard, VISA, Diners Club/Carte
- Blanche, American Express, Discover Card, and personal identification number (PIN) debit cards.
- Help ensure optimal credit card discount rates when cards need to be entered manually with Address Verification Support (AVS).
- Take advantage of Microsoft Dynamics RMS direct integration with credit card processors.
Pricing, Sales, and Promotions
- Discount entire sale or selected items at time of sale, including mixed-case discounts.
- Set up mix/match and "Buy X Get Y" pricing structures and schedules, including fixed price and percentage discounts.
- Utilize lot pricing (single, six-pack, case, and more).
- Assign multiple price levels/customer (price break tables).
- Set up discounts from retail-including percentage discounts-markups from cost, and discounts by dollar amount.
- Set profit margin.
- Assign subtotal amount.
Customer Tracking.
- Grant automatic discounts and differential pricing to special customers by using up to four levels of pricing.
- Reprint electronic receipts to resolve disputes, speed rebates, and verify purchase dates and amounts.
- Accept multiple tenders such as credit cards, coupons, gift vouchers, foreign currencies, and government stamps.
- Sell - even when your network is down - using the Terminal Offline feature.
- Sell and redeem vouchers, gift certificates, and gift cards.
- Process returns, issue store credit, and process deposits on orders.
Marketing.
- Instantly access a complete history of purchases, payments, and account information at the POS.
- Remind customers who forget items they normally purchase, and suggest up-sells, sale items, and volume discounts.
- Serve others while keeping a stalled transaction "on hold."
- Capture, show, or hide customer contact and demographics on the POS screen.
- Accommodate partial payments and account payments.
- Use the customer data in Microsoft Dynamics RMS Store Operations to help create mailings targeted directly to customers' special interests.
- Customize receipts with promotions for new products and specials.
- Broadcast Net Display Channels to customers waiting in line, including preselected Web sites, Web pages, and ads.
Employee Management
- Put items on sale/promotion, set up commission structures, and assign commissions to selected sales representatives.
- Quickly see which associates sell best to better manage staffing needs.
- Help ensure that tasks are completed with a calendar event planner, reminder messages, and the ability to send messages to cashiers.
- Improve efficiencies for managing staff with a built-in time clock, time-card reports, and tracking for employee information.
- Generate cashier log reports.
Reporting
- Preview, print, or export data in multiple formats.
- Filter, hide, sort, and group data the way you want.
- Add your logo for formal reports.
- Drill down to modify the database directly from reports.
- View and print daily sales graphs and journals from any register.
- Preview, search, and print journals by register, batch, and/or receipt number.
- Print X, Z, and ZZ reports.
- Adjust report headers/columns on screen.
- Quickly drill down from summary reports to detailed reports.
- "Memorize" report settings.
Microsoft Dynamics RMS Headquarters
- Inventory control and tracking
- Purchase orders
- Pricing, sales, and promotions
- Sales tracking
- Customer management and marketing
- Employee management
- Reporting
Microsoft Dynamics Retail Management System (RMS) offers small and mid-market retailers a complete point-of-sale (POS) solution that can be adapted to meet unique retail requirements. This powerful software package automates POS processes and store operations, provides centralized control for multi-store retailers, and integrates with Microsoft Office system programs, Microsoft Dynamics GP, and other popular applications. Microsoft Dynamics RMS is built on a proven Microsoft platform that adapts to meet unique and changing retail needs.
